10DLC is the carrier‑approved path for A2P texting in the U.S. using a standard local 10‑digit number. To deliver reliably, your organization must be registered and compliant.
Carrier enforcement is real; unregistered traffic gets filtered or blocked.
Proper setup boosts deliverability, protects brand reputation, and controls costs.
Political, nonprofit, commercial, and research texting all rely on correct 10DLC configuration.
Campaigns and committees
PACs
Nonprofits
Polling and research orgs
Political advocacy groups
Voter outreach organizations
Even experienced organizations hit roadblocks when navigating 10DLC. Constant rule changes and strict carrier requirements make it easy to stall or get rejected.
We take the complexity out of 10DLC by managing the entire process for you. From gathering the necessary information to meeting every carrier requirement, we make sure nothing is overlooked.
Our team handles all the behind-the-scenes work to get your brand registered, vetted, and ready to send messages without delays or compliance issues. Every step is designed to protect deliverability and keep your campaigns running smoothly.
Once you’re live, we continue to monitor your registration, keep you up to date with changing rules, and ensure you remain fully compliant. You focus on connecting with your audience—we take care of everything else.
We operate a Self-Service platform that allows our users to schedule their messages within their account. For assistance in learning how to use the RoboCent platform, we have created this Guidebook to assist customers with some of the technical questions they may have.
Every text message includes 160 Characters for your message. Links, emojis, disclaimers, and Opt-Out verbiage all count towards the limit. For an additional 2¢/text, you can increase the character limit by 160 additional characters.
The max limit for a text message script is 1,500 characters.Picture & Video Messages include 1,500 Characters with their base cost.
When creating a script in the platform, our live character counter will show exactly how many characters are entered and how much each text message will cost.
Absolutely not. Calling a mobile phone with a pre-recorded message is a violation of the TCPA and FCC regulations with a fine of $16,000 per violation. RoboCent takes this very seriously. Our complementary Phone List Scrubber will identify the landline and mobile numbers on your list to ensure your RoboCall is only going to Landlines and that your Text Message only goes to Mobiles.
Yes! We provide a complementary list scrubbing with every file upload. Before returning the total number of landlines or mobile on your list, RoboCent will complete a complementary list scrub to remove malformed, invalid, disconnected, and duplicate phone numbers. This ensures we leave only the highest quality phone numbers on your list – and ensures that we do not charge our customers for bad numbers.
RoboCent does not recommend using your home, cell, or office number as the Callback Number. When sending many RoboCalls at once using an autodialer, your number will likely receive 10%-15% return calls and could be ringing for several hours. We also recommend using a new caller id number for every 2,000 outbound RoboCalls. Any phone number used for RoboCalls has the risk of being labeled as "spam" by the carriers, due to the volume of messages being made at once.
RoboCent is fully prepared for 10DLC compliance, offering a straightforward registration process and handling the bulk of associated fees. We stand by our users throughout the carrier review process, ensuring a smooth transition.
Yes, RoboCent is crafted to comply with TCPA regulations, allowing you to communicate with confidence and without the risk of regulatory infractions, thanks to the manual nature of sending messages.
Yes, a disclaimer is required on any RoboCalls, RVMs, Surveys. This must include a 10-digit callback number at the end of our message. You must also introduce who is authorizing the call at the start of the message.
Example: “Hi, this is John with John for Congress. [message, bio, vote for me, etc.] Thank you for your time this evening. This call has been paid for and authorized by John for Congress. 555-555-5555.”
Every initial Text Message sent through the RoboCent platform must include Opt-Out language.
Examples:
Reply STOP to END
STOP to Unsubscribe
Opt-Out? Reply STOP
STOP to Opt-Out
stop=end
A paid for by disclaimer is not required on Peer-to-Peer texting since RoboCent uses live human messaging.
Yes. Any airtime on your audio file counts towards the total message length. Because the carriers that deliver your message from RoboCent to the recipient round up, we do as well. A message that is 30.6 seconds long will be billed at the 30-45 second bracket.
