Your call list should have the ‘Phone Number’ column in the far left, making it the first column in the list. We only need the phone numbers on the list, any other information you provide is optional. You can upload a list with up to 100 columns, but only the first 16 will be saved to our system and returned in the dial detail report.
Live Human Answer.
Phone line was busy with another dial.
Channel Unavailable, phone lines operating at capacity.
Similar to Channel Unavailable, local phone lines are congested with calls.
The callee hangs up before the system can determine if they are an answer or machine.
Automated voicemail system answered the phone.
None of the above, potentially disconnect number. Also applies to dials with no answering machine set up.
Account request has been submitted and is currently undergoing review before being approved.
Your account has been confirmed and you are able to fully access the system.