FAQ

You can apply for a user account by clicking “Sign Up” on our homepage located at RoboCent.com When you sign up for our service a user account is automatically created. Your account status will be labeled as “Pending” until it is manually approved by a RoboCent representative (usually within 4 hours of request during business hours). You will be able to input all of your personal information to associate with your account. From your profile, you will be able to create a new campaign to assign to your account.
RoboCent thoroughly scrubs each call list before uploading it to our system to ensure the most accurate information is sent through. Typically, calls lists provided by clients contain a list of voters and not households. Since there can be many voters in a single household, we remove all the duplicate numbers from your list to ensure each number only receives the call once. In addition, our system will also remove all malformed, invalid, and cell phone numbers from the call list before sending.
The FCC places strict restrictions on all automated calls. These restrictions apply to both landlines and cell phones, with stricter regulations applied only to cell phones. This FCC website has a detailed breakdown of the requirements for sending automated messages to both landlines and wireless numbers. A Ringless Voicemail Drop works through a landline to landline session, or system to server connection. The phone does not ring and the network never carries an active call. Ringless Voicemail Drops are 100% TCPA and FCC compliant, when used responsibly.
The FCC places strict regulations on RoboCalls and we comply in every way possible. We highly recommend each call you send contains a disclaimer that names who paid for and authorized the call and a contact phone number. You can search online for RoboCall laws in your state.
RoboCent begins operations at 12:00PM EDT and ends at 11:00PM EDT, 7 days a week.
RoboCent allows clients to send calls between beginning at 9:00AM and ending promptly at 9:00PM. However, we recommend clients to avoid sending calls before 10:30AM or after 8:00PM to avoid unnecessary early morning or late night disruptions. To schedule a call before 12:00PM on any given day, the call schedule request must be submitted before close of business the day before.
RoboCent requests a two hour lead time from when you schedule the call to when you would like it to start sending. This allows us plenty of time to accurately scrub your call list, approve your audio file, confirm payment, and set up your call.
When you create an account you will need to have a credit card of file before sending any calls. This card will not be billed without your approval. You will need to pay for your first call in full before it is sent. Once we have a record of payment and an established relationship, you can apply for a Post-Pay account status. This allows you to have a rolling invoice that can be paid cumulatively after calls are completed. This status is approved on a per-client basis. RoboCent accepts credit cards, checks, PayPal, money orders, and Wire Transfers. Calls totaling $3,000 or more will require 50% payment before sending.
RoboCent do not charge any additional required fees, set up charges, or subscriptions for use of our service.
The full pricing bracket is available at RoboCent.com/pricing. Pricing is determined simply by the number of dials and the cost per dial based on the length of your message. A cost calculator is available at RoboCent.com/pricing to ensure you stay within budget for your campaign.
RoboCent only provides services for registered political campaigns and organizations in the United States, including candidates for office and registered party organizations/committees. RoboCent reserves the right to refuse service to any client who does not meet these criteria or fails to provide proof of registration if/when requested.
RoboCalls allow you to directly communicate with a specific target universe for a fraction of the cost of TV, Radio, and Direct Mail advertisements. You can target a group of voters based on their voting history, party affiliation, gender, age, and many other criteria. For this reason, RoboCalls are labeled as a direct form of targeted marketing and greatly benefit campaigns voter outreach.
RoboCent easily allows you to add individual numbers to our internal DNC list. This list is hosted by RoboCent and therefor applies to all of our accounts. Because of this, not only will the callee no longer receive calls from your campaign, they will never be bothered by another automated call by RoboCent-ever. You can request removal from automated calls placed by RoboCent by emailing info@robocent.com.
RoboCent respects everyone’s privacy and right to not be called by automated messages. Please email info@robocent.com to be added to our internal-DNC list. This ensures you will no longer receive an automated call from any of RoboCent’s clients. In addition, we highly recommend you add your phone number to the National DNC list.
Absolutely! RoboCent offers the Call in Recording Line as a curtesy to campaigns who need a simple way to record the audio for their automated call. If you already have a pre-recorded message with your disclaimer, you can use that audio instead.
With our platform, you can schedule an automated call, push-poll, or survey. A call allows you to send a pre-recorded message to a group of voters that targets live answers and answering machines. A push-poll creates a single question poll that allows callees to respond to a question with their dial pad. A survey allows you to go beyond a single question by asking up to 8 different questions in a row with a completely custom flow tree for your call.
RoboCent can alter the speed at which calls are sent. Our servers are capable of extremely fast dial speeds. In fact, we can send calls so quickly that the local phone lines can’t keep up. Because of this, we will send calls only at the capacity and speed that is required to ensure a timely release. When sending a call at a slower rate, we can ensure a lower congestion rate and more successful dials. The lower speeds are typically applied to small/medium calls and calls occurring before 4PM as they do not require a quick release. For large calls, we boost the dial rate to ensure the call finishes before your deadline. Typically, a small call (1,000 dials) will take 15 minutes, a medium call (10,000 dials) will take 25 minutes, and a large call (100,000 dials) will take 75 minutes. These rates can be adjusted on a per call basis.
RoboCent accepts .xlx and .csv file types through our uploader. If you need to convert your file, email it to info@robocent.com for conversion.

Your call list should have the ‘Phone Number’ column in the far left, making it the first column in the list. We only need the phone numbers on the list, any other information you provide is optional. You can upload a list with up to 100 columns, but only the first 16 will be saved to our system and returned in the dial detail report.

Terms

  • Connector.

    Answer

    Live Human Answer.

  • Connector.

    Busy

    Phone line was busy with another dial.

  • Connector.

    Chanunavail

    Channel Unavailable, phone lines operating at capacity.

  • Connector.

    Congestion

    Similar to Channel Unavailable, local phone lines are congested with calls.

  • Connector.

    Detecting

    The callee hangs up before the system can determine if they are an answer or machine.

  • Connector.

    Machine

    Automated voicemail system answered the phone.

  • Connector.

    Noanswer

    None of the above, potentially disconnect number. Also applies to dials with no answering machine set up.

  • Connector.

    Pending

    Account request has been submitted and is currently undergoing review before being approved.

  • Connector.

    Approved

    Your account has been confirmed and you are able to fully access the system.